Field Notes
Principles, patterns, and observations on Offer Design, the discipline that comes before marketing, positioning, and everything else.
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Most service business owners who come to us have already tried the marketing playbook. SEO. Paid ads. A new website. A better social strategy. None of it worked, not consistently, not profitably. Here's why, and what actually moves the needle.
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Every market runs on a false assumption. The founder who finds it first has a structural advantage that can't be copied. Here's how to find yours.
There are two ways to differentiate a service business offer. One actually works. The other just sounds like it does. Understanding the difference changes everything.
Try this: explain what you do in 30 seconds to someone who's never heard of you. If they can't tell what makes you different, your offer isn't differentiated enough. No amount of marketing will fix it.
Positioning and messaging assume the difference already exists and just needs to be communicated. Most of the time, it doesn't. That's an offer problem, and it needs a different solution.
The Differentiation Device isn't a tagline. It isn't a positioning statement. It's how your offer actually works differently in practice, in a way competitors aren't doing and can't easily copy.
Shorter sales cycles. Less price pressure. More referrals. Marketing that starts to click. These aren't accidents. They're what happens when the offer is designed right from the start.
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